Cultural Competence 4: How to Perform Strategic Mediation

SKU#: 34 Cultural Competence 4
Special Price $25.00 Regular Price $50.00
In stock

A simple five-step protocol to follow when the interpreter interrupts a session due to a breakdown in communication.

All course content is presented in English, with multiple opportunities to practice all your working languages.  That makes the program perfect for interpreters who speak or sign ANY language.

Course length:  1.5 hours  

Course access period: 60 days from purchase date

Once purchased, course access cannot be paused. If you need more time to complete your course, 90 day extensions are available so you are able to complete your training! Your progress in the course will not be lost and you will be able to continue where you left off. Please contact the 7C staff at for an updated cost to extend access to your course. 

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.


  • Certification Commission for Healthcare Interpreters (CCHI): 1.5 CCHI CE hours
  • Maryland Court Interpreter Program: 1.5 CE credits
  • Ontario Council on Community Interpreting: 1.5 OCCI PDUs

Learning objectives:

After completing this course, you will be able to:

  • Intervene effectively as an interpreter by performing the five steps of the Strategic Mediation Model.
  • Evaluate professional and unprofessional behavior by interpreters who intervene during the interpreted session.

What you will get:

  • Your video instructor: Marjory A. Bancroft, MA
  • 10 interactive exercises, including self-recording for strategic mediation; self-assessment; and two role plays in 9 language pairs
  • The ability to interrupt a session quickly and effectively by following a simple five-step model
  • The confidence to tackle challenging situations while remaining calm by knowing exactly the steps to follow
  • Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting
  • Course completion certificate

 How this lesson will improve your practice:

You will:

  • Know just what steps to take during a communication breakdown.
  • Memorize and practice those steps until they become automatic.
  • Feel—and appear—more confident and professional.
  • Have a clear plan for taking action, resulting in communication disruptions feeling less confusing and stressful.
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