Cultural Competence 2: When Should Interpreters Intervene?

SKU#: 31 Cultural Competence 2
Special Price $25.00 Regular Price $50.00
In stock

A guide for interpreters on how to make the decision to interrupt a session if communication breaks down—a tricky decision with many potential consequences.

All course content is presented in English, with multiple opportunities to practice all your working languages.  That makes the program perfect for interpreters who speak or sign ANY language.

Course length:  1.5 hours  

Course access period: 60 days from purchase date

Once purchased, course access cannot be paused.  If you need more time to complete your course, 90 day extensions are available so you are able to complete your training! Your progress in the course will not be lost and you will be able to continue where you left off. Please contact the 7C staff at for an updated cost to extend access to your course.

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.


  • Certification Commission for Healthcare Interpreters (CCHI): 1.5 CCHI CE hours
  • Maryland Court Interpreter Program: 1.5 CE credits
  • Ontario Council on Community Interpreting: 1.5 OCCI PDUs

Learning objectives:

After completing this course, you will be able to:

  • Apply four decision-making criteria to assess whether or not to intervene based on potential consequences for end users.
  • Use the CHIA ethical decision-making guidelines to help you decide whether or not to intervene during an interpreted session.

What you will get:

  • Your video instructor: Madap Sharma, MA
  • 9 interactive exercises, including one based on an ethical decision-making protocol, 5 audio stories and a role play in 9 language pairs
  • Practical knowledge to help interpreters make quick, effective decisions about whether or not to intervene
  • A clear understanding of potential consequences when you intervene
  • Tools to make decisions about whether or not to interrupt the encounter
  • Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting
  • Course completion certificate

 How this lesson will improve your practice:

You will:

  • Have a deeper understanding of whether or not you should interrupt the session when communication breaks down and why that decision matters.
  • Have clear and simple steps to follow to help you make the decision.
  • Know how to assess a complicated situation quickly.
  • Forever remember the important advice: “When in doubt—stay out!”
We found other products you might like!