Cultural Competence 3: How to Intervene as an Interpreter

SKU#: 33 Cultural Competence 3
Special Price $25.00 Regular Price $50.00
In stock

Clear guidance on how to write, practice and deliver “scripts” for what to say as an interpreter when communication breaks down during the encounter.

All course content is presented in English, with multiple opportunities to practice all your working languages.  That makes the program perfect for interpreters who speak or sign ANY language.Course length:  1.5 hours  

Course access period: 60 days from purchase date

Once purchased, course access cannot be paused. If you need more time to complete your course, 90 day extensions are available so you are able to complete your training! Your progress in the course will not be lost and you will be able to continue where you left off. Please contact the 7C staff at for an updated cost to extend access to your course.

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.


  • Certification Commission for Healthcare Interpreters (CCHI): 1.5 CCHI CE hours
  • Maryland Court Interpreter Program: 1.5 CE credits
  • Ontario Council on Community Interpreting: 1.5 OCCI PDUs

Learning objectives:

After completing this course, you will be able to:

  • Develop basic scripts for performing strategic mediation in common situations in community and medical interpreting.
  • Assess the quality of strategic mediation scripts for interpreters based on three criteria: brevity, accuracy and effectiveness.

What you will get:

  • Your video instructor: Carola E. Gree
  • 7 interactive exercises, including self-recording of mediation scripts; mediation script-writing; and a role play in 9 language pairs
  • A clear and simple plan for what interpreters can say when communication breaks down
  • Sample interpreter mediation scripts for common communication breakdowns.
  • Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting
  • Course completion certificate

How this lesson will improve your practice:

You will:

  • Know what to say, and how to say it, when something goes wrong during an interpreted session.
  • Practice basic scripts that you can adapt for your own use.
  • Feel more confident (and less confused) by knowing what to say when communication breaks down.
  • Appear and feel poised, polished and professional by using “mediation scripts” for communication breakdowns.
We found other products you might like!